Frequently Asked Questions

Shipping & Delivery

Do you ship internationally?
Currently, we only ship within the UK.

When will my order be dispatched?
Orders are usually processed and shipped within 1–3 working days (Monday–Friday) of purchase confirmation.

How long does delivery take?
Standard UK delivery typically takes 6–7 working days (Monday–Friday). Please note that customized or special-order items may take longer.

How much is delivery?
We offer free shipping on all UK orders—no minimum spend required.

Returns & Exchanges

What is your return policy?

If you’re not fully satisfied with your purchase, you can request a return within 30 days of delivery.

Read the full details in our Refund & Return Policy.

Can I exchange or return an item?
Yes—exchanges follow the same conditions as returns:

The item must have been purchased directly through our online store.
It must be unused, in its original packaging, and include all tags/labels.
Your request must be submitted within 30 days of delivery.

To begin an exchange or return, please reach out through our "Contact Us" form. Our support team will assist you promptly.

Payment & Security

Which payment methods do you accept?
We accept a wide range of secure payment options:

Credit/Debit Cards (Visa, Mastercard, American Express)
Shop Pay
Google Pay
UnionPay
Discover
Klarna

Is my payment information secure?
Yes. We use industry-leading payment gateways that encrypt and protect your financial details at every step.

How is my personal data used?
Your privacy is very important to us. We follow strict data protection standards to keep your personal information safe.

Account & Ordering

Do I need an account to order?
No—checkout is simple, and you can place an order as a guest without creating an account.

Need help with an order?
Our customer support team is here for you:
Phone: +44 7589 236 596
Email: contact@lillic.co.uk

Have More Questions

Doing Business as: Lillic

Contact Form: Get it here

Phone: +44 7589 153 963

Email: contact@lillic.co.uk

Address: 174 Royal College Street, London, England, NW1 0SP, United Kingdom

Phone & Chat Support Hours:
Monday – Friday 9AM – 6PM GMT

We typically reply within 24 hours on business days.